Privacy Policy

Effective Date: July 4, 2026

At Ornelas Packing & Moving, your privacy is important to us. We are committed to protecting the personal information you provide when requesting a moving quote, scheduling services, contacting our team, or visiting our website.

This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

Information We Collect

When you contact us or request our services, we may collect information including:

Full name
Phone number
Email address
Moving addresses
Move date and service details
Inventory or photos provided for estimating
Billing information (when applicable)
Any additional information you voluntarily provide

Our website may also automatically collect limited technical information such as:

IP address
Browser type
Device information
Website usage statistics
Cookies and similar technologies

How We Use Your Information

We use your information to:

Provide moving estimates and pricing
Schedule and coordinate moving services
Respond to questions and customer service requests
Send appointment reminders and service updates
Communicate regarding your quote, scheduled move, or requested services
Improve our website and customer experience
Meet legal and business obligations

SMS & Text Message Communications

If you choose to receive text messages from Ornelas Packing & Moving, you may receive messages related to:

Moving quotes
Appointment confirmations
Scheduling updates
Service reminders
Customer support
Requests related to your moving services

Message frequency may vary depending on your interaction with us.

Standard message and data rates may apply based on your mobile carrier.

You may opt out of text communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

We Do Not Sell or Share Your Personal Information

Ornelas Packing & Moving does not sell, rent, trade, or share your personal information with third parties for marketing purposes.

Your personal information is used solely to provide our moving services, communicate with you regarding your request, and operate our business.

We only disclose information when:

It is necessary to complete services you have requested.
We work with trusted service providers who assist us in operating our business and are contractually required to protect your information.
We are required to do so by law or legal process.

Your mobile phone number and SMS consent are never sold or shared with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we take commercially reasonable measures to protect the information you provide.

Cookies

Our website may use cookies and analytics tools to improve website performance and understand visitor activity.

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

Our website may utilize trusted third-party providers to help operate our business, including services such as:

Website hosting
Online scheduling
Quote request forms
Analytics
Customer communication platforms

These providers receive only the information necessary to perform their services and are expected to maintain appropriate privacy protections.

Your Privacy Rights

You may request to:

Access the personal information we maintain about you
Correct inaccurate information
Request deletion of your personal information where permitted by law
Opt out of marketing communications

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact: